ANUPA-ECOLUXE.COM is a trading name of Anupa-Ecoluxe Vietnam. This website: is operated by Anupa Vietnam Limited.

Anupa Ecoluxe Vietnam
55 Ngo Quang Huy. Thao Dien. Thu Duc City. Ho Chi Minh City. Vietnam. 2001

These terms & conditions of trading apply to all contracts between Anupa -Ecoluxe Vietnam (‘us, we, our’) and the customer (‘you, your’).By placing an order you will be deemed to have read, understood and agreed to them.

1. General terms and conditions
2. Privacy Policy -link
3. Your conduct
4. Intellectual Property, Software and content
5. Linking to this website
6. Copyright and Trademark
7. Terms of sale
8. Placing an order
9. Exchange & Refund Policy -link
10. Shipping Worldwide -link
11. Payment Terms
12. Conformity of goods
13. Gift-E Cards
14. Counter-fits
15. Complaints
16. Disclaimer and Liability
17. Third Party Information
18. Indemnity
19. Law and territory
20. Entire Agreement

1. General terms and conditions
The website and its contents are provided by Anupa Ecoluxe Vietnam without any representation or warranty of any kind in respect of the website and/or its content. You must bear the risks associated with the use of the Internet. We shall not be liable to you or any third party for any loss or damage which may arise from the use of any content on the website or access to the website.

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website. This Website accepts no responsibility for 3rd party websites to which it may link to.

2. Privacy Policy
Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. click to read more

3. Your Conduct
You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not our Website, are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only. You must not use the Website for any of the following:

For fraudulent purposes, or in connection with a criminal offence or other unlawful activity.

To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”.

To cause annoyance, inconvenience or needless anxiety. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Anupa UK Limited will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any Website linked to it.

You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

4. Intellectual Property, Software and Content
All rights, including copyright, in the content of the web , such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Anupa Ecoluxe Vietnam.

All software used on this Website is the property of Anupa Ecoluxe Vietnam, our affiliates or our software suppliers and is protected by international copyright and authors’ rights laws.

You may only download the content for your own individual and non-commercial use.

You are not permitted to systematically extract and/or re-utilise parts of the contents of the website, use data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of web pages for any other purpose whatsoever without the prior written permission from Anupa Ecoluxe Vietnam.

The Blog section of includes material from guest bloggers and comments from individuals or companies other than All such article and comments are their own when stated.

5. Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any Website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

6. Copyright and trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Anupa Ecoluxe Vietnam. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited.

As to ownership of trademarks, images of personalities and third party copyright, except where expressly stated to the contrary all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Anupa UK Limited and you should not rely on the existence of such a connection or affiliation.

Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Anupa Ecoluxe Vietnam.

Anupa Ecoluxe Vietnam is an active member of ACID (ANTI COPY IN DESIGN). All copyright, design rights and intellectual property rights existing in our design and products and in the images, text and design of this website / marketing material are and will remain the property of Anupa UK Limited or its subsidiary companies. Any infringement of these rights will be pursued vigorously.

All copyright, design rights and intellectual property rights existing in our design and products and in the images, text and design of this website / marketing material are and will remain the property of Anupa or its subsidiary companies. Any infringement of these rights will be pursued vigorously.

Tout droit de propriété intellectuelle existant dans nos dessins, modèles ou produits (et dans les images, le texte, les dessins ou modèles du présent site Internet/matériel publicitaire ou promotionnel) sont et resteront la propriété de Anupa or its subsidiary companies. Toute violation de ces droits sera poursuivie vigoureusement en justice.

Alle intellectuele eigendomsrechten verbonden aan onze tekeningen, modellen en/of andere producten (aan de beelden,de tekst en het ontwerp van deze website/ marketing materiaal) zijn en blijven de eigendom van Anupa or its subsidiary companies. Elke inbreuk op deze rechten zal streng gerechtelijk vervolgd worden.

Todos los derechos de propiedad intelectual existentes en nuestros diseños y productos ( y en las imágenes, texto y diseño de esta website / material de marketing) se hallan protegidos bajo la propiedad de Anupa or its subsidiary companies . Cualquier infracción de estos derechos será severamente perseguida.

Saemtliche Rechte geistigen Eigentums, die an unseren Designs und unseren Produkten bestehen (sowie an Bildern, Texten und dem Design dieser Website und des Vermarktungsmaterials), liegen und verbleiben in dem ausschliesslichen Eigentum der Anupa or its subsidiary companies. Jegliche Rechtsverletzung wird entschieden verfolgt und geahndet werden

在我們/本公司的設計及產品(以及在本網站/市場推廣資料的圖像、文本及設計中)存在的所有知識產權權利均屬並將仍屬 Anupa or its subsidiary companies 的財產。我們/本公司將會致力追究對此等權利的任何侵權行爲。

Tutti i diritti delle proprietà intellettuali presenti nei nostri progetti e prodotti (e nelle immagini, testi e grafica diquesto sito/ materiale marketing) sono e resteranno di proprietà di Anupa or its subsidiary companies qualsiasi violazione di questi diritti sarà perseguita a norma di legge.

在我们/本公司的设计及产品Anupa or its subsidiary companies 存在的所有知识产权权利均属并将仍属(阁下的姓名/贵公司的名称)的财产。我们/本公司将会致力追究对此等权利的任何侵权行为。

Tasarimlarimizin ve üzrünlerimizin (ve ayrica bu internet sitesinin /pazarlama malzemesinin tasariminin ,metinlerinin ve resimlerinin) tüm fikri mülkiyet haklari Anupa or its subsidiary companies ‘ a aittir ve öyle kalacaktir.Bu haklarin herhangi bir sekilde ihlal edilip edilmedigi fiilen takip edilecektir.

Tất cả bản quyền, quyền thiết kế và quyền sở hữu trí tuệ có trong thiết kế và sản phẩm của chúng tôi cũng như hình ảnh, văn bản và thiết kế của trang web / tài liệu tiếp thị này đang và vẫn sẽ là tài sản của Anupa hoặc các công ty con của Anupa. Bất kỳ hành vi vi phạm các quyền này sẽ bị truy tố gắt gao.

7. Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and there are no guarantees as to delivery times.

In order to use the Services made available by the website you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

8. Placing an order
By placing an order via this website you are making an offer to purchase the goods detailed in your order upon the terms described in your order.

A. Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this e-mail will only be an acknowledgement and will not constitute acceptance of your order.

A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

B. Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.

C. Consent
Use of this website to place an order for goods signifies that you have consented to the collection processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit/debit reference checking and fraud detection, We may choose to use this information for marketing for ourselves and carefully chosen partner companies. Any changes to this policy will be posted on this site.

9. Exchange & Returns policy
Click here to read our returns policy

10. Shipping Worldwide
Click here to read our shipping policy

11. Payment terms
Online payment is possible. Approximate conversion of the products in various currency is available but final payment is in Vietnam Dong (VND).

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

All payments are made to Anupa Ecoluxe Vietnam.

12. Conformity of goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.

Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

B. Dimensions Variation
Dimensions of items can vary from 0.5-3cm, each item is hand crafted and can possibly vary in size depending on the leather used. The leather tanning process is sustainable and tanned to age over time; time of ageing can vary on usage or the product.

13. Gift E-Cards
The cards are sold subject to the following terms and conditions:

A. Gift E-Cards are valid for 2 months from date of purchase.

B. Gift E-Cards can be redeemed against all products in the boutique.

C. If you purchase a product less than the value of your voucher, the remaining balance will be credited to your account and will be redeemed against subsequent orders but must be used within the 2 month period as to when the gift card was originally purchased

D. We are not liable for delivery of a Virtual Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.

E. We are not responsible if a Gift Card is lost, stolen, destroyed or used without permission.

14. Counterfeits
At ANUPA we ensure that our products are original pieces by listing all anupa stockists (online and brick and mortar) on

ANUPA will work with worldwide customs authorities and various law enforcement agencies based in countries around the world to stop the shipment of counterfeit goods, preventing their sale and distribution.

Please let us know if you see any suspicious looking ANUPA products and we will, where appropriate, take legal action to prevent counterfeiting. We want to protect our brand and our customers so we’re working hard to take down websites and online auctions that we believe are selling counterfeit anupa products.

Whilst we would like to help the victims of counterfeiting, we’re not able to reimburse money used to purchase infringing goods since such goods were not bought from us nor do we assist with the resolution of disputes, including assistance with PayPal or credit card refunds.

However, by finding counterfeiters and taking legal action against them, we’re doing our part since many people do not understand the global ramifications of counterfeiting, or the cycle of abuse they are supporting when purchasing counterfeit goods. Counterfeiters are criminals who impact on the economy by not paying taxes, and exploit consumers, businesses and their workers alike so any information regarding counterfeiting is extremely valuable to us.

Contact Us
If you have any information on a counterfeit seller of anupa; please contact us at [email protected]

15. Complaints
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. [email protected]

16. Disclaimer and limitations of liability
We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product.

You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.

We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.

The products sold are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased..

We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, Pandemics, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

1.Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

2.Any loss of goodwill or reputation; or

3.Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

4.Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

17. Third Party Information
We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for the products are those stated on our website. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

18. Indemnity
You agree to indemnify, defend and hold harmless Anupa Ecoluxe Vietnam, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

19. Law and territory
This website and the Terms and Conditions therein have been designed for use within Vietnam and are made under Vietnamese law. By using the website you agree to this and submit to the non-exclusive jurisdiction of the Vietnam courts and that these Terms will apply to the supply of any goods made to you by Anupa Ecoluxe Vietnam.

Whilst we are happy to consider requests for products and enquiries from outside Vietnam, we give no warranty, express or implied that the use of this website or the placing of any order through this website from outside Vietnam complies with any applicable non-Vietnam laws or regulations.

20. Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Anupa Ecoluxe Vietnam.