We can accept product exchange within 7 days of receipt, subject with our exchange policy.
Additional to the proof of purchase, as long as the product has not be worn, used, washed, altered, and has;
The original sales tags still attached to the item(s) ; And The item(s) must be in the original packaging.
Items we cannot exchange;
• Clothing due to hygiene reasons
• Items sold as part of a sample (or clearance) sale
• Products that were customized, in part or in whole
• Gift vouchers are not refundable, in part or in whole
CLARIFICATION OF THE ABOVE POLICY
All sales are final. No refunds.
Exchanges within 7 days only with receipt and unused item.
Customer is responsible for all return costs.
- No Refund Policy
We do not offer refunds under any circumstances.
- Exchange Eligibility
We accept exchanges within 7 days of purchase, subject to the following conditions:
The product must:
- Be unused, undamaged, and unaltered
- Be in its original condition and packaging
- Be returned with proof of purchase
- Items Not Eligible for Exchange
We do not accept exchanges for:
- Clearance or promotional sale items
- Customized products (in part or in whole)
- Gift vouchers (non-refundable and non-exchangeable)
- All clothing items
- Return & Shipping Responsibility
All exchange requests require the product to be physically returned to us for inspection. The customer is responsible for all costs associated with returning the product, including:
- Shipping fees
- Import duties and taxes (if applicable)
- Customs clearance fees
- Any other related costs required to deliver the product back to us
We do not accept:
- Claims without the product being returned
- Requests based only on photos or descriptions
- Inspection & Approval
All returned items are subject to inspection.
If we determine the issue is due to our error (e.g., manufacturing defect or incorrect item), we will at our discretion:
- Repair the product, or
- Replace the product, or
- Offer an alternative product solution
If the issue is not due to our error, the request will be declined.
- Conditions Where Claims Are Rejected
We will not accept exchanges or claims if:
- The request is made after 7 days of purchase
- The item has been used, damaged, or altered
- The product is not returned for inspection
- The issue is due to normal wear and tear or misuse
- Additional Terms
Strict Time Limit: All exchange requests must be made within 7 days of purchase. Requests made after this period will not be considered under any circumstances.
No Exceptions: This policy applies to all customers without exception. We do not make special arrangements outside of these terms.
Condition Verification: By purchasing and accepting the product, the customer acknowledges that the item was received in satisfactory condition.
Return Shipping Risk: The customer is responsible for the safe return of the product. We are not liable for items lost, damaged, or delayed during return shipping.
Non-Compliant Returns: If a returned item does not meet the conditions outlined in this policy, we reserve the right to refuse the exchange. The item may be returned to the customer at their expense.
Right to Refuse Claims: We reserve the right to reject any claim that does not comply fully with this policy or cannot be verified upon inspection.
